Water Meter Change Out Program

Location: City wide
Start Date: April 2021
Completion Date: 2026 (estimated)

The City's Water Department will be replacing the majority of the 3,800 water meters within the City as part of its multi-year Water Meter Change Out Program.

The current water meters have been in service for 15 to 20 years and have reached the end of their useful lives. As water meters age, they often lose accuracy, resulting in incorrect billing, non-revenue water loss and eventually water rate increases. The new meters, which have an expected 15-year battery life, will ensure accurate readings and billing.

How They Work

The new water meters will operate the same as the old meters. All water meters in Princeton currently have a wireless device that transmits the meter readings on a licensed radio frequency over a short distance to a handheld or mobile device. This technology has improved the efficiency of the meter reading process.

This program is expected to take approximately 5 years to complete. When your water meter is set to be replaced, you will receive a letter from the City requesting a meter change out appointment.

What to Expect

During this appointment, a Water Department operator will visit your home to replace the water meter, free of charge. Each appointment takes about 30-45 minutes to complete, during which the water will be shut off for about 15 minutes. Appointments may be scheduled between the hours of 9:00 a.m. and 2 p.m., Monday through Friday.

Frequently Asked Questions:

Q: What is the cost to have my water meter replaced?
A: The water meters are being replaced at no charge to customers.

Q: What might prevent the installation from occurring?
A: In rare cases, the technician may find that some plumbing repairs will be required prior to the meter installation. The customer is responsible for the water service on their property. If defective plumbing or deteriorated pipes prevent the meter replacement, the customer will be required to hire a licensed plumber to make the necessary repairs.

Q: How long will it take to replace the water meter?
A: Normal meter installation time is about 30-45 minutes, during which the water will be shut off for about 15 minutes.

Q: Do I need to be home for the meter replacement?
A: Yes. Water meters are located inside, typically in a basement, crawl space or utility area. Someone 18 years or older must be home during the appointment. Please make sure the area around the meter is clear so the installers have room to work. Your existing water meter must be accessible.

Q: How do I schedule an appointment?
A: Once you receive a letter, please contact Utility Billing at City Hall by calling 815-875-2631 ext. 1003 or send an email to [email protected] to schedule your appointment. They can be reached Monday through Thursday, 8:30 a.m. until 4:25 p.m. and Friday, 8:30 a.m. until 2:00 p.m. In the event your call is not answered, please leave a message with your name, address, telephone number, and a time that is best to return your call.