Electric, Water, and Sewer customers who have a utility emergency outside of normal work hours can call the Utility Emergency number at 815-879-8066. Remember that during severe weather events, it is likely that a dispatcher will not be able to answer your call immediately. Kindly leave a clear message stating your emergency, name, address, and call-back number. You will be assisted as quickly as possible. Never call 9-1-1 for utility emergencies.